The process of bringing a new facility from an existing system has been done numerous times with minimal to no down-time; we convert all the existing data prior to arriving
The on-boarding process is highly organized to ensure the move is as simple as possible with all concerns addressed prior to the install.
A high-level programmer and expert trainer come to the initial install; all necessary changes or customization can be done at the time of install.
The existing staff is empowered by being able to have their voice heard and any concerns addressed when we review the modules that relate to the work they do on a daily basis. This gives us time to customize the system and train during our installation week; we allow 4-5 days on-site for machine set-up and working with all of the staff who utilize the 8 modules on a daily basis. This individual training enrolls the employees in the process and ensures they are excited for the change to the new system.
We offer two versions of RxOffice LMS: Lite and Enterprise.
The Lite version is ideal for labs of all sizes, from small to large. It provides everything needed for efficient production management, but does not include pricing, invoicing, or other financial features. This version is perfect for labs that manage their pricing and invoicing through third-party ERP systems.
The Enterprise version, in addition to all the features of the Lite version, includes built-in pricing and invoicing tools, as well as a fully integrated B2B website. This makes it a comprehensive solution for larger organizations that require a complete system for both production and financial management.
Both versions use the same robust database structure, allowing you to easily scale and add modules as your business expands.
Features | Lite | Enterprise |
---|---|---|
Order entry Comprehensive order management system with validation and tracking capabilities | ✓ | ✓ |
Materials and design management Comprehensive system for maintaining materials, blanks, designs and frames inventory | ✓ | ✓ |
Integrated Toric Lens Calculation for Conventional Designs Automate the calculation of conventional (aspheric) single-vision, bifocals, and progressives lenses, and optimize thickness through shape data evaluation for the thinnest possible lenses. | ✓ | ✓ |
Freeform technology integration Seamless connectivity with all major freeform lens design software providers including IOT, Horizons, Crossbows, Optotech, OptoPlus, Novar, Essilor, Zeiss, Seiko, Hoya, Shamir etc. | ✓ | ✓ |
Seamless integration with all VCA compatible equipment Works with all industry-standard lab equipment for a unified production environment | ✓ | ✓ |
Job Tracking and Manual Station Scanning Track jobs in real-time across all connected equipment using barcode scanning. Printed documents, such as job tickets, warranty cards, and invoices, also automatically update the job status. For stations without computer connectivity, such as coating and tint departments, operators can manually scan jobs into the tracking module. | ✓ | ✓ |
Inventory control system Complete inventory management with stock verification, transfers, and usage tracking to optimize supply chain | ✓ | |
Price calculation Dynamic pricing system that handles complex pricing structures and discounts | ✓ | |
Private Labeling and Branding Easily customize product names, engravings, stamping, and reports to meet individual customer requirements, ensuring personalized branding for all customer-facing materials while maintaining internal consistency. | ✓ | |
Remote web ordering with tracking Secure web portal for eyecare professionals to submit orders and monitor status remotely | ✓ | |
Multiple language support Interface and documentation available in multiple languages for global operations | ✓ | ✓ |
Multiple currency support Handle transactions in various currencies with automatic exchange rate calculations | ✓ | |
Performance monitoring dashboard Real-time analytics of personnel and equipment performance to support data-driven leadership decisions | ✓ | |
Production scheduling system Optimize lab operations with accurate job completion estimates, reducing customer wait times and improving satisfaction | ✓ | |
Advanced analytics and reporting Extensive library of customizable report templates covering all aspects of lab operations and business performance | ✓ | |
Job component tracking Complete visibility of all job components throughout the production process, especially for outsourced work and frame-to-lens matching | ✓ | |
Import VCA and other industry standard EDI files (*) Support for all major electronic data interchange formats in the optical industry | ✓ | ✓ |
Advanced business intelligence Comprehensive turnover statistics and performance metrics for strategic decision making | ✓ | |
Quality control and defect tracking Monitor and analyze production quality with detailed defect registration and statistical analysis | ✓ | |
Complaint, Credit, and Rework Handling Easily manage complaints, process credit notes, and handle rework requests, ensuring smooth order adjustments and customer satisfaction. | ✓ |