FAQ

The software enables translation of user interface (UI) components such as menus, buttons, labels, and error messages into various languages. Users have the option to select their preferred language from a provided list. The software comes pre-loaded with verified languages like English, Chinese, Spanish, French (including Right To Left languages like Arabic and Hebrew), and more. You have the flexibility to manage and customize translations according to your preferences.

The process of bringing a new facility from an existing system has been done numerous times with minimal to no down-time; we convert all the existing data prior to arriving. The on-boarding process is highly organized to ensure the move is as simple as possible with all concerns addressed prior to the install. A high-level programmer and expert trainer come to the initial install; all necessary changes or customization can be done at the time of install. The existing staff is empowered by being able to have their voice heard and any concerns addressed when we review the modules that relate to the work they do on a daily basis. This gives us time to customize the system and train during our installation week; we allow 4-5 days on-site for machine set-up and working with all of the staff who utilize the 8 modules on a daily basis. This individual training enrolls the employees in the process and ensures they are excited for the change to the new system.

RxOffice requires a Windows operating system (Windows 8 or higher). To ensure optimal performance and usability of the software

• Preferably, 16 GB of RAM or more
• A 256 GB SSD disk

The Remote order entry and Practice Management system are platform independent and run in any modern browser. They don't have any specific hardware requirements.

You can create a support ticket here or use the 'Contact us'. Customers can reach our support team via email, skype, we-chat or whatsApp.

Our support team is available Monday to Friday, 9 AM - 5 PM. You can reach out to your dedicated support engineer at any time for urgent matters.

Certainly, we provide flexible payment solutions that we can tailor to your needs.

Absolutely, we have a price matching policy in place. If you happen to come across a lower price for the same product or service from another vendor, just let us know, and we'll match it.